Refund policy

Return & Exchange Policy – Unsaabaya

At Unsaabaya, customer satisfaction is our priority. We carefully inspect all products before shipping; however, if you receive a damaged or defective item, we offer an exchange under the conditions outlined below.

We provide a 5-day exchange policy for items that arrive damaged, defective, or incorrect. To request an exchange, you must contact us within 5 days of receiving your order and provide clear photos or videos showing the issue. Once our team verifies the claim, we will arrange an exchange for the same product, subject to availability.

To be eligible for an exchange, the item must be unused, unwashed, in its original condition, and include all original tags and packaging. Products that have been worn, altered, damaged after delivery, or returned without original packaging may not qualify for an exchange.

Please note that we do not offer returns or refunds for change of mind, incorrect size selection, color preference, or personal preference reasons. Exchanges are only accepted for products that are damaged, defective, or incorrect upon delivery.

If the requested replacement product is unavailable, Unsaabaya reserves the right to provide store credit or an alternative solution at its discretion.

To request an exchange, please contact us at [Your Email Address] or [Phone Number] with your order number and supporting images within 5 days of delivery.

Unsaabaya reserves the right to reject exchange requests that do not meet the conditions stated in this policy. By placing an order on our website, you agree to the terms of this Return & Exchange Policy.